Inbound & Call Center

Contact Center Solution Full-stack inbound call centre MCUBE IVRS Multi-level voice menus Softphone Solution Browser-based calling Missed Call Service Capture every lead Toll-Free Number 1800 numbers for your brand

Outbound & Dialing

Auto Dialer High-speed outbound calls Voice Broadcast Bulk voice campaigns MCONNECT Omnichannel customer conversations

Messaging & Channels

WhatsApp Business API Official BSP partner MCUBE RCS New Rich Communication Services SMS Campaigns Transactional & promotional Truecaller for Business Verified caller ID

Analytics & AI

AI Post Call Analytics AI Auto-transcribe & sentiment AI Voice Bot AI 24×7 conversational IVR

Spotlight · AI
MCUBE AI Voice Bot

Let AI answer, qualify and book around the clock, in every language.

+68%Answer rate

24×7Always on

3×More connects

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By Industry

E-commerce & Retail COD verify & delivery calls Healthcare & Pharma Appointments & teleconsult BFSI Collections, loans & service Real Estate Lead nurturing & site visits Education & EdTech Admissions & counselling Logistics Delivery ops & driver comms Travel & Hospitality New Bookings & concierge

By Use Case

Customer Support Reduce tickets, raise CSAT Sales & Lead Gen More connects, more closures Marketing Campaigns Blast & track responses Collections & Recovery New TRAI-compliant outbound Appointment Booking New Automated IVR scheduling Delivery & Field Ops New Rider/customer masking Teleconsultation New Doctor/patient calling

By Team

Sales Team New Dialers, tracking & CRM sync Support Team New IVR, queues & helpdesk Marketing Team New Campaign SMS & voice blast Operations Team New Field comms & monitoring HR Team New Interview scheduling

Featured

BFSI Collections Suite Dialer + DND + compliance E-commerce COD Verify Reduce RTO by 35% Healthcare OPD IVR Zero missed appointments Last-Mile Delivery Comms Number masking for riders EdTech Admissions IVR Qualify 10× more leads Real Estate Lead Engine Click-to-call + missed call

Spotlight
BFSI Collections Suite

Dialer, DND scrubbing and TRAI-ready compliance in one purpose-built stack.

40%Lower cost

2.5×Recovery

ISOCompliant

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Integration
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From the blog
Cut call costs 40%

How BFSI teams slashed telephony spend with cloud IVR and smart routing.

8 minRead

BFSIGuide

Read on blog
About

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IVR Service

April 28, 2025 IVR Service

Beyond Robotic Voices: Build a Brand-Centric IVR System

Make Customer Service More Effective With MCUBE IVRS Integration

December 4, 2024 IVR Service

Make Customer Service More Effective With MCUBE IVRS Integration

Top 5 Advantages of Using IVR for SMEs

September 10, 2024 IVR Service

Top 5 Advantages of Using IVR for SMEs

Top 5 Solutions for Using Hosted IVR Service Providers to Accelerate the Tourism & Hospitality Industry

June 26, 2024 IVR Service

Top 5 Solutions for Using Hosted IVR Service Providers to Accelerate the Tourism & Hospitality Industry

How does the Best IVR Software Assist in Boosting Your Business?

September 28, 2022 IVR Service

How does the Best IVR Software Assist in Boosting Your Business?

What are the Benefits of Using an IVR Service?

July 20, 2022 IVR Service

What are the Benefits of Using an IVR Service?

How Does the CRM-IVR Integration Helps an Organization Achieve Their Goals?

March 30, 2022 IVR Service

How Does the CRM-IVR Integration Helps an Organization Achieve Their Goals?

How do Multi – Level IVR Solutions Maximize your Business Revenue?

March 2, 2022 IVR Service

How do Multi – Level IVR Solutions Maximize your Business Revenue?

IVR Solution for Hospitality Industry to Improve Customer Engagement

November 10, 2021 IVR Service

IVR Solution for Hospitality Industry to Improve Customer Engagement

Automate Your Call Handling Process With IVR

January 16, 2021 IVR Service

Automate Your Call Handling Process With IVR