Contact Center
Track, route and analyse every business call in one desk.
Welcome to MCUBE
Cloud Telephony Service Provider
MCUBE helps organizations unlock growth and efficiency through unified voice, WhatsApp, SMS, IVR, and intelligent automation.
MCUBE IVRS
Smart voice menus that boost revenue and CX.
Softphone
Work phones on any device, from anywhere.
WhatsApp API
Automate chats with official Business API.
AI Insights
Summaries, sentiment and coaching after every call.
Contact Center
Track, route and analyse every business call in one desk.
MCUBE IVRS
Smart voice menus that boost revenue and CX.
Softphone
Work phones on any device, from anywhere.
WhatsApp API
Automate chats with official Business API.
AI Insights
Summaries, sentiment and coaching after every call.
Contact Center
Track, route and analyse every business call in one desk.
MCUBE IVRS
Smart voice menus that boost revenue and CX.
Softphone
Work phones on any device, from anywhere.
WhatsApp API
Automate chats with official Business API.
AI Insights
Summaries, sentiment and coaching after every call.
Trusted By Top Businesses
Cloud Telephony Services
Driving Business Growth With Unified Conversations
MCUBE is a leading provider of cloud telephony services that helps businesses drive growth and improve efficiencies — voice, messaging, and AI in one place.
Book DemoSolutions
Unified Communication For Your Business
Manage every customer interaction — voice or text — from a centralized cloud telephony solution.
Contact Center
Unified omnichannel communication for more efficiency and business productivity.
Book DemoInbound Solution
Say goodbye to customer service headaches with smarter routing and IVR.
Book DemoOutbound Solution
Better communication, reduced costs — dialers, broadcast, and campaigns.
Book DemoSoftphone Solution
Browser and desktop phones so hybrid teams can work from anywhere.
Book DemoWhatsApp Business API
Automate chats, templates, and live agent support with the official Business API.
Book DemoCloud Contact Center
MCUBE: Empowering Businesses With Cloud Telephony Services
A unified communication solution for voice, messaging, and automation — so teams can serve customers clearly, work productively, and scale with confidence.
- Unified omnichannel desk
- Higher agent productivity
- Built to scale with your growth
Our Platform
Everything You Need To Win Every Conversation
Switch suites. Explore products. Spin up the stack that fits your team.
Contact Center
Unify inbound and outbound queues with live dashboards and smarter routing.
True Caller for Business
Verified business caller ID so customers pick up with confidence.
RCS Messaging
Rich media chats, branded sender ID, and interactive buttons that convert.
AI-powered Call Insights
Summaries, sentiment analysis, and coaching cues after every conversation.
Capabilities
Cloud Telephony Solution For Better Business Communication
Practical tools that help teams record, route, integrate, and convert every conversation.
Call Recording & Analytics
Record & analyze every call, agent productivity, and conversions with detailed reports.
Click To Call
Automate dialing with one click — no manual number entry from any web app.
CRM Integration
Manage contacts, sales, and marketing in one connected telephony stack.
Number Masking
Protect identities with temporary proxy numbers on every business call.
Missed Call Service
Stay connected with convenient missed-call triggers for leads and campaigns.
Virtual Receptionist
Keyword-based IVR routing without human intervention.
Hold On Music
Professional hold music that saves cost and creates a lasting brand impression.
Call Flow Diagnostics
Identify and fix routing issues with easy tools for reliable, precise calls.
Softphone & Integrations
Your Office Phone, Wherever You Go
Browser softphones for hybrid teams, plus 50+ CRM and helpdesk integrations — without ripping out the tools you already trust.
Softphone
MCUBE Softphone: Work Anywhere, Call Everywhere
Enable connectivity with a clean interface and no dedicated hardware. Work phones that run in the browser or on desktop, from anywhere your agents log in.
- Browser & desktop softphone
- Click-to-call from CRM & web apps
- Hybrid-ready for remote agent teams
Integrations
Integrate. Manage. Grow
Smartly & securely connect MCUBE to Salesforce, HubSpot, Zoho, Freshdesk, and 50+ platforms your revenue team already lives in.
Salesforce
HubSpot
Zoho
LeadSquared
Freshdesk
Oracle
Bitrix
Meritto
Shopify
Zendesk
Salesforce
HubSpot
Zoho
LeadSquared
Freshdesk
Oracle
Bitrix
Meritto
Shopify
Zendesk
Why MCUBE
Built To Scale Without Limits
Advanced Features
Advanced Features
Benefit from a rich suite of features, including IVR, call routing, call recording, and analytics, enhancing customer service and operational efficiency.
Scalable Solutions
Scalable Solutions
MCUBE offers scalable cloud-based telephony services that cater to businesses of all sizes. Grow without the hassle of hardware upgrades and adapt to changing needs.
Reliability and Security
Reliability and Security
MCUBE guarantees high uptime, data security, and comprehensive compliance features, all contributing to the reliability and adherence to telephony regulations.
Cost Efficiency
Cost Efficiency
Enjoy cost savings with MCUBE’s cost-effective Cloud-Based Contact Center solutions, avoiding upfront hardware costs and reducing operational expenses.
Commitments
Smart Call Management With MCUBE
The principles that keep every conversation secure, consistent, and ready to scale.
Data Security
Rigorous safeguards for financial information, customer privacy, and network connectivity.
Consistency
Protected, dependable infrastructure with no single point of failure — available anytime.
Flexibility
Adapt to changing communication norms without losing speed or clarity.
Compliance
We stay ahead of regulations and expect the same from associates and partners.
Global Reachability
Building a presence that connects customers and partners across regions.
Innovation
Latest technologies and solutions that streamline complex communication workflows.
Customer Orientation
A customer-centric model that drives satisfaction, sales, and long-term loyalty.
Simplified Integration
CRM plug-ins and APIs with no extra hardware — trackable and easy to deploy.
Exemplary Service
High-quality support that resolves issues quickly and builds lasting trust.
Zero Capital Investment
Start without heavy upfront costs — use cloud resources that scale with you.
0
Satisfied businesses
0
Average monthly savings
0
Company collaborations
0
Optimized seat plans
24×7
×7 customer support
Case Studies
Trusted by teams that scale conversations
See how organizations across industries improved visibility, productivity, and customer experience with MCUBE.
Big Basket Daily
MCUBE assists Big Basket Daily in building an operative & effective communication system for India’s leading grocery delivery brand.
Explore MoreRamaiah Memorial Hospital
Call centre solution scaled up 100% visibility and delivered ~30% higher productivity almost immediately after deployment.
Explore MoreJaipuria Institute of Management
Call monitoring and tracking calibrated for admissions: rare issues, immediate resolution, and happier campus teams.
Explore MoreTestimonials
Honest feedback from valued people
Real teams share how MCUBE cloud telephony improved answer rates, agent focus, and everyday customer conversations.
Presence
Our Branches
Six offices across India. Pick a city to view the full address.
Tapaswiji Info Park, 184/185, EPIP Zone, Whitefield Rd, Kundalahalli, Brookefield, Bengaluru, Karnataka-560066
Use ← → to switch cities
Resources
Learn, explore, and get answers faster
Guides, FAQs, and product knowledge to help your team launch and scale cloud telephony with confidence.
Blog
Product updates, CX playbooks, and telephony best practices from the MCUBE team.
Visit blogFAQ
Quick answers on setup, pricing, compliance, and everyday platform questions.
Browse FAQCase studies
See how brands improved connect rates, agent productivity, and customer experience.
View storiesProduct guides
Deep-dives on IVR, WhatsApp Business API, softphone, and CRM integrations.
Explore guidesEvents
Join the next MCUBE experience
Webinars, workshops, and partner meetups. Pick a date and register in one click.
Cloud telephony demo day
Live walkthrough of contact center, IVR, and WhatsApp Business API.
Register interestPartner meetup in Bengaluru
Meet partners and explore CRM integration playbooks with MCUBE experts.
Register interestCX workshop for support teams
Raise first-contact resolution with softphone, routing, and analytics tips.
Register interestAI voice bot showcase
See AI voice bots qualify leads and book appointments around the clock.
Register interestInsights Hub
Your hub for CX insights & inspiration
Explore research, customer stories, and expert guides to modernize communications and stay ahead.
Video
Customer stories
Scaling CX with cloud telephony that teams love
See how brands raise connect rates and agent productivity with MCUBE voice, messaging, and analytics.
Watch playlist
Blog
What is cloud telephony? A complete guide for businesses
Move your phone system to the cloud for scalable voice, SMS, and video.
Guide
Benefits of cloud telephony and CRM integration
Connect calls with customer context for faster, more personal service.
Insights
AI-driven cloud telephony for modern support teams
Use AI summaries, routing, and coaching to raise first-contact resolution.
Call centers, customer service, remote teams, virtual phone systems, automated messaging, IVR, and e-commerce integrations all run smoothly on MCUBE cloud telephony.
Get Started
Let’s build your next conversation stack
Join 1600+ businesses that trust MCUBE. Book a demo. Set up fast, see results quickly.
- ISO 27001
- 24×7 support
- Live in days
Free Demo
Request a Demo
Share a few details and we’ll reach out within one business day.
Free Demo
Request a demo
Share a few details and we’ll reach out within one business day.