Inbound & Call Center

Contact Center Solution Full-stack inbound call centre MCUBE IVRS Multi-level voice menus Softphone Solution Browser-based calling Missed Call Service Capture every lead Toll-Free Number 1800 numbers for your brand

Outbound & Dialing

Auto Dialer High-speed outbound calls Voice Broadcast Bulk voice campaigns MCONNECT Omnichannel customer conversations

Messaging & Channels

WhatsApp Business API Official BSP partner MCUBE RCS New Rich Communication Services SMS Campaigns Transactional & promotional Truecaller for Business Verified caller ID

Analytics & AI

AI Post Call Analytics AI Auto-transcribe & sentiment AI Voice Bot AI 24×7 conversational IVR

Spotlight · AI
MCUBE AI Voice Bot

Let AI answer, qualify and book around the clock, in every language.

+68%Answer rate

24×7Always on

3×More connects

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By Industry

E-commerce & Retail COD verify & delivery calls Healthcare & Pharma Appointments & teleconsult BFSI Collections, loans & service Real Estate Lead nurturing & site visits Education & EdTech Admissions & counselling Logistics Delivery ops & driver comms Travel & Hospitality New Bookings & concierge

By Use Case

Customer Support Reduce tickets, raise CSAT Sales & Lead Gen More connects, more closures Marketing Campaigns Blast & track responses Collections & Recovery New TRAI-compliant outbound Appointment Booking New Automated IVR scheduling Delivery & Field Ops New Rider/customer masking Teleconsultation New Doctor/patient calling

By Team

Sales Team New Dialers, tracking & CRM sync Support Team New IVR, queues & helpdesk Marketing Team New Campaign SMS & voice blast Operations Team New Field comms & monitoring HR Team New Interview scheduling

Featured

BFSI Collections Suite Dialer + DND + compliance E-commerce COD Verify Reduce RTO by 35% Healthcare OPD IVR Zero missed appointments Last-Mile Delivery Comms Number masking for riders EdTech Admissions IVR Qualify 10× more leads Real Estate Lead Engine Click-to-call + missed call

Spotlight
BFSI Collections Suite

Dialer, DND scrubbing and TRAI-ready compliance in one purpose-built stack.

40%Lower cost

2.5×Recovery

ISOCompliant

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Integration
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Help Center Step-by-step setup guides System Status Live uptime monitor FAQs Quick answers

From the blog
Cut call costs 40%

How BFSI teams slashed telephony spend with cloud IVR and smart routing.

8 minRead

BFSIGuide

Read on blog
About

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contact centers in India

September 6, 2021 Cloud Telephony

contact centers in India

How is cloud telephony helping contact centers in India?