Inbound & Call Center

Contact Center Solution Full-stack inbound call centre MCUBE IVRS Multi-level voice menus Softphone Solution Browser-based calling Missed Call Service Capture every lead Toll-Free Number 1800 numbers for your brand

Outbound & Dialing

Auto Dialer High-speed outbound calls Voice Broadcast Bulk voice campaigns MCONNECT Omnichannel customer conversations

Messaging & Channels

WhatsApp Business API Official BSP partner MCUBE RCS New Rich Communication Services SMS Campaigns Transactional & promotional Truecaller for Business Verified caller ID

Analytics & AI

AI Post Call Analytics AI Auto-transcribe & sentiment AI Voice Bot AI 24×7 conversational IVR

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MCUBE AI Voice Bot

Let AI answer, qualify and book around the clock, in every language.

+68%Answer rate

24×7Always on

3×More connects

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By Industry

E-commerce & Retail COD verify & delivery calls Healthcare & Pharma Appointments & teleconsult BFSI Collections, loans & service Real Estate Lead nurturing & site visits Education & EdTech Admissions & counselling Logistics Delivery ops & driver comms Travel & Hospitality New Bookings & concierge

By Use Case

Customer Support Reduce tickets, raise CSAT Sales & Lead Gen More connects, more closures Marketing Campaigns Blast & track responses Collections & Recovery New TRAI-compliant outbound Appointment Booking New Automated IVR scheduling Delivery & Field Ops New Rider/customer masking Teleconsultation New Doctor/patient calling

By Team

Sales Team New Dialers, tracking & CRM sync Support Team New IVR, queues & helpdesk Marketing Team New Campaign SMS & voice blast Operations Team New Field comms & monitoring HR Team New Interview scheduling

Featured

BFSI Collections Suite Dialer + DND + compliance E-commerce COD Verify Reduce RTO by 35% Healthcare OPD IVR Zero missed appointments Last-Mile Delivery Comms Number masking for riders EdTech Admissions IVR Qualify 10× more leads Real Estate Lead Engine Click-to-call + missed call

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BFSI Collections Suite

Dialer, DND scrubbing and TRAI-ready compliance in one purpose-built stack.

40%Lower cost

2.5×Recovery

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From the blog
Cut call costs 40%

How BFSI teams slashed telephony spend with cloud IVR and smart routing.

8 minRead

BFSIGuide

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Call Management

Benefits of Using Virtual Phone Numbers to Stay Connected Worldwide

August 23, 2023 Others

Benefits of Using Virtual Phone Numbers to Stay Connected Worldwide

Sick of Lost Calls and Poor Service? Discover How the Right IVR Service Provider Can Change Your Game

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Sick of Lost Calls and Poor Service? Discover How the Right IVR Service Provider Can Change Your Game

Top 5 Reasons to Start Using the Call Tracking Software in the Health Care Sector

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Top 5 Reasons to Start Using the Call Tracking Software in the Health Care Sector

How does the Best IVR Software Assist in Boosting Your Business?

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How does the Best IVR Software Assist in Boosting Your Business?

What Are the Respective Usages of Typical Call Forwarding Feature?

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What Are the Respective Usages of Typical Call Forwarding Feature?

How Toll Free Number Helps in Enriching Customer Engagement?

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How Toll Free Number Helps in Enriching Customer Engagement?

Why Does Your Company Need Call Tracking Software

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Why Does Your Company Need Call Tracking Software

Benefits of Auto dialer Software for your Contact Center

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The Significance of Cloud Telephony Solution in Educational Industry

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What is The Future Of IVR-Based Telecom Services?

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What is The Future Of IVR-Based Telecom Services?

Why Should You Get a Call Forwarding Feature?

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Why Should You Get a Call Forwarding Feature?

All You Need to Know About the Benefits of Missed Call Service

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All You Need to Know About the Benefits of Missed Call Service

What are the essential features of Call Centre Solution that boosts your business?

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What are the essential features of Call Centre Solution that boosts your business?

What are the Different Types of The Best Toll Free Number and How to Select One for Your Business?

April 6, 2022 Toll Free Number

What are the Different Types of The Best Toll Free Number and How to Select One for Your Business?

How Does the CRM-IVR Integration Helps an Organization Achieve Their Goals?

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How Does the CRM-IVR Integration Helps an Organization Achieve Their Goals?