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Humanizing Multichannel Interactions: Balancing Technology and Personal Touch

15-Feb-2024

Key Topics Covered

  1. 01
    Integrating technology without losing warmth

    Explore strategies for seamlessly integrating technology into multichannel interactions while preserving the warmth of human connection.

  2. 02
    Technology that expands the personal touch

    Gain insights into leveraging advanced technologies to improve customer interactions across various channels. Discover how technology can be utilized to expand, not replace, the personal touch.

  3. 03
    Empathy, authenticity, and personalization

    Learn strategies for infusing empathy, authenticity, and personalization into multichannel interactions.

About The Speaker

Shweta Berry is Director Marketing & Head of Strategic Alliances — Industry & Academia, Marcom, PR, Demand Generation and CSR Divisions at Aeris Communications, India. With more than 23 years in the industry, she has been instrumental in building and marketing portfolios of products and services from concept to go-to-market during her tenure at Tech Mahindra as Senior Product Manager. Shweta is an alumna of IIM Calcutta, Grenoble Ecole de Management in France, IILM, and Delhi University.

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