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AI–Human Harmony in Action: Redefining Customer Experience

29th JAN, 2026 4 PM to 5 PM (IST)

Key Topics Covered

  1. 01
    Smarter Conversations. Faster Resolutions. More Human Experiences.

    How AI–Human Harmony Is Redefining Customer Experience in Modern Contact Centers.

  2. 02
    AI-powered intelligence with human expertise

    Join MCUBE experts unpacking how AI-powered intelligence and human expertise are coming together to transform customer experience in today’s contact centers.

About The Speaker

With a career spanning nearly three decades, Mr. Vikas Gupta is a distinguished technologist who blends deep technical acumen with strategic business vision. An alumnus of IIT-BHU and an MBA graduate from the Sri Sathya Sai Institute of Higher Learning, he has held leadership roles at Infosys, NetApp, CSC, Trilogy, Unisys, and Sapiens.

At MCUBE, he drives the company’s vision to reimagine business telephony, making it AI-powered, insight-driven, and built for human connection.

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